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MCN Protected Warranty

 

MCN Protected - Full Terms and Conditions of the Buyer's Warranty

Definitions

In this Service Contract, some words have defined meanings. They are shown below:

We, Us, Our, the Provider

Aon Warranty Services Limited.
Third Floor, St Georges Court
Upper Church Street
Douglas
Isle of Man
IM1 1EE
Registered Number 094279C

Administrator

London General Holdings Limited
Eaton House
152 - 158 Northolt Road
Harrow
Middlesex
HA2 0EA
Registered Number 1883565
This is a private company limited by shares and incorporated in England.

Motorcycle

The motorcycle details of which are set out in the Proposal Form.

You, Your

The person named on the Proposal Form.

Mechanical Breakdown

The sudden and unforeseen failure of a component, not by wear and tear, normal deterioration or
negligence. We are not liable for parts that have reached the end of their normal working lives because
of age or usage.

When do I know I am covered for Mechanical Breakdown?

You must complete the Application Form at the date of purchase. You must retain Your copy of the
Proposal Form as it is an important document which forms part of this contract.
Your contract begins from the date of purchase of the motorcycle or the end of the manufacturer’s
warranty if later, subject to Your eligibility for the contract and subject to the terms and conditions of the
Service Contract. You will be issued with a Validation Form confirming Your contract which should be
attached to this page. If You have not received a Validation Form within 60 days of the date of purchase
You should contact the Administrator on 0870 849 9811.

The Cover

Please make sure You read and understand the Contract, especially the section “How to make a claim”.
The Contract is not a repair and maintenance contract, but a Mechanical Breakdown Service Contract
which covers You against sudden and unforeseen failure of covered parts.

SERVICING REQUIREMENTS

It is a condition of cover that Your Motorcycle is maintained in a mechanically sound condition by a
reputable dealer, in accordance with the manufacturer’s recommendations for Your particular make, type
and age of motorcycle. For completion of a service, We allow a maximum of 250 miles or 14 days
leeway on either side of the stipulated time, whichever occurs first. Failure to service the Motorcycle
in accordance with this requirement will end Your contract.

New Motorcycles

During the manufacturer’s warranty please ignore the servicing schedules shown in this booklet, but
continue with the service schedules within this booklet when the manufacturer’s warranty has expired.

What parts are covered?

We cover You against loss due to Mechanical Breakdown of certain parts during the period of cover.
Only the parts specifically listed are covered. If a part is not listed, then it will not be covered.
The following cover is provided for:

Engine
For mechanical failure, all internal engine components and the flywheel are covered.

Fuel/Ignition system and carburettor system
Failure of fuel injectors, ignition coils, fuel injection/ignition system, related sensors, carburettor & fuel
pump.

Power electrics
Failure of the starter motor, alternator, and starter relay.

Gearbox
All internal components.

Clutch
All components.

Seals & gaskets
Cylinder head gasket, valve guide oil seals & gearbox oil seals.

Benefits

Extensions to Cover
If We accept a claim, You may also claim the following benefit, but the amount We will pay in respect of
any one Mechanical Breakdown must not exceed the total amount stated for Your level of cover as
detailed on the Proposal Form. You must always get Our authorisation for these costs.
Continental use: Cover is extended for up to 60 days in any 12-month period while the motorcycle is in
any country of the EU or EFTA. The most We will pay is restricted to the equivalent UK rate for labour
charges, and for parts at the manufacturer’s list prices which are current at the date of the claim.

Contract agreement 6

General conditions
You must give Us all the information and help that We may reasonably require. This also applies where
We wish to enforce any rights against any manufacturer, repairer or supplier.

You must comply with all the terms, exceptions, provisions, conditions and endorsements of this
Contract. Any liability to make any payment depends on You keeping to Your duties under the Contract
and on the truth of Your statements and answers on the Proposal Form.

1 Maintenance and servicing
a) Care of the Motorcycle – You must take all reasonable steps to safeguard Your Motorcycle from
loss or damage. You must keep it in an efficient and road worthy condition and regularly service
it in accordance with the guidelines under the heading Servicing Requirements. You must allow
Us free access to examine the Motorcycle at all times.
b) We will not pay any claim if the Motorcycle is found to have been faulty when You took out
the Service Contract. Therefore, all Motorcycles must have either a full service history, or a
documented service at a VAT registered dealer within the last six months
c) After each service, please ensure that the relevant service details are completed in this book by
your servicing dealer and obtain a receipt for the service. You must keep the receipt for
reference in the event of a claim.

2 Reporting a Mechanical Breakdown
If a covered part fails, You must report this as soon as reasonably possible, but no later than 7 days
afterwards, following the instructions in this Contract under “How to claim”. We are not liable to pay
anything if You do not report the Mechanical Breakdown as required.

3 Repairs procedure
You must obtain authorisation from the Administrator before having any repairs carried out. Repairs
should be made through a repairer nominated by the Administrator. If the covered part is beyond
economic repair, the repairer may replace it with a similar part.

You may have to provide the Administrator with proof of servicing before a claim is settled under this
Contract .

4 Misinformation
If You or anyone on Your behalf provides any information which is inaccurate or if You fail to disclose
any information which might reasonably affect Our decision to provide cover or Our assessment of Your
claim, Your Service Contract will end and no refund shall be due.

5 Termination on sale
This Contract ends if You sell or dispose of the Motorcycle unless You make a valid transfer of the
Service Contract. The Contract can only be transferred to a private individual who first agrees to be
bound by the terms of the Contract by sending Us a completed “Transfer of Ownership” Form (as
included in this document), together with the transfer fee. If, in the event of Your death, ownership of the
Motorcycle passes to an immediate relative, the Contract automatically continues for the benefit of that
person.

6. Cancellation
You may cancel Your Contract at any time but a refund will only be considered if the Motorcycle has
been written off or in the event of Your death and provided no claims have been made.

7. If You make a claim and any other Service Contract would also entitle You to claim, the Contract will
only contribute its rateable proportion of the loss.

8. We have the right to:
a) examine the Motorcycle;
b) obtain an expert assessment, the result of which will be binding on all parties;
c) nominate the repairer.
If, following specific arrangements for inspection, and through no fault of Ours, the engineer cannot
inspect - for example, because the Motorcycle is not available or is not stripped etc - We will deduct fees
for the second inspection visit from the authorized amount of the claim.

9. If We accept a claim We have the right:
a) to require a contribution from You if the repaired Motorcycle will ultimately be in a better
condition than before the claim; and
b) to take wear and tear, according to age and mileage, into consideration when settling the claim.

10. This Service Contract is limited to a Mechanical Breakdown of each covered part on only one
occasion during the period of cover.

11. If more than one covered part has failed at the time You contact the Administrator, it will be dealt
with as one claim.

12. We have the right to specify the use of guaranteed reconditioned or exchange units. Our liability will
be limited to the cost of these parts.

13. If We give provisional authorisation for repairs, We will assess repair times in line with the Institute of
Consulting Motor Engineers (ICME) manual current at the time.

14. We are not liable for any claims directly or indirectly caused by:
a) non-compliance with the conditions relating to the maintenance of the Motorcycle;
b) any act, omission or negligence by You (or any user of the Motorcycle), which adds to the loss
or damage;
c) fire, collision, frost, snow, ice, flooding, freezing or corrosion;
d) parts being subjected to recall by the manufacturer or parts which fail as a result of inherent
design faults;
e) the failure of a part which is under any manufacturer’s or supplier’s warranty;
f) wear, tear, gradual breakdown or deterioration of the covered parts;
g) consequential damage if it is reasonable for Us to conclude that the damage has been caused
by failure to take preventative steps (for example, the Motorcycle being ridden with a defective
part) and any loss arising from:
- excluded parts;
- incorrectly fitted parts;
- insufficient servicing;
- faults present at purchase;
h) losses normally covered under a road risks insurance policy or losses resulting from an accident
to the Motorcycle;
i) the Motorcycle having been altered or modified from the manufacturer’s original specification, or
having been raced, rallied, used in competition, or for hire or reward;
j) any parts which have not actually failed and which are replaced during routine servicing or
maintenance;
k) the Motorcycle being beneficially owned by a company or person involved in the business of
vehicle repair, servicing or dealership or by an employee of such a company or person;
l) any Mechanical Breakdown caused by lack of normal and proper use or care, including the
correct use of fuel;

15. Customer care
If You have any enquiry or complaint about Your Contract, You should in the first instance contact Your
supplying dealer.

If You are not satisfied with the way a complaint has been dealt with, please write to the Mechanical
Breakdown Manager at London General Holdings Limited, 152 - 158 Northolt Road, Harrow, Middlesex
HA2 0EA.

If You are still not satisfied, You may write to the Provider of the Service Contract.

None of the above effects any right of action You may have.

Unless specifically agreed otherwise, the law that will apply is English law.

Customers with Special Needs
If You have hearing or speech difficulties You can text telephone Us on 020 8869 1796/97.
This document and all Our literature is available in large print, audio and Braille - We will
be happy to provide You with a copy or You can call Us on 0870 849 9805.

HOW TO MAKE A CLAIM

If the Motorcycle shows signs of an imminent failure, DO NOT continue to use it. This may aggravate the
problem and cause greater damage, for which We will not be liable. Find the cause of the problem and
check whether it is covered by this Contract. We will not pay for any stripping down of the parts to
determine the cause of the failure unless We accept the claim. The most We will pay in total is the claim
limit for Your Contract.

If You consider You have a claim, DO NOT proceed with repairs until the claim is authorised by
the Administrator.

1. Your repairer must telephone the Administrator on 08714 248 333 and obtain a claim authority
number. At that time the Administrator will need:
􀂾 Service Contract Number
􀂾 Covered person’s name
􀂾 Current mileage
􀂾 Nature of claim
􀂾 Total cost
􀂾 Service history

2. The Administrator may authorise repairs immediately; call for other estimates; nominate another
repairer; investigate the claim further; or appoint an independent assessor to inspect the Motorcycle.

3. When repairs are authorised a claim authority number will be given. However, admission of
liability is conditional on the terms and conditions of this Contract having been kept to, for example,
servicing.

4. On completion of repairs, send the following documents to the Administrator at the address on the
Claim Form:
a) fully completed Claim Form; and
b) the repairer’s invoice for repairs, which must quote the Service Contract Number, claim authority
number and details of who to pay; and
c) evidence of the Motorcycle service history, including invoices, from the start date of the
Contract.
Out-of-hours claims
The Administrator’s hours are 9am - 5pm Monday to Friday. If a claim arises outside these hours, the
claim must be registered on the answering service on 08714 248 333
Payment
On completion of the repairs, the repairer must invoice Aon Warranty Services Limited and send the
documentation mentioned in the section entitled ‘How to Make a Claim’ quoting Your Service Contract
Number and the repair authority number to the Administrators, London General Holdings Limited,
Mechanical Breakdown Department at Eaton House, 152-158 Northolt Road, Harrow, Middlesex, HA2
0EA.
Telephone calls may be recorded for the purpose of staff training and improving customer
service.

Claim Form
For You to complete

Service Contract Number

......................................................................

Date of purchase

......................................................................

Motorcycle registration number

......................................................................

Date when Mechanical Breakdown occurred

......................................................................

Mileage reading at time of Mechanical
Breakdown

......................................................................

Your name (the covered person)

.....................................................................

Address
......................................................................

......................................................................

......................................................................

......................................................................

Contact telephone number

......................................................................

Your signature

......................................................................

Date

......................................................................

For the repairing dealer to complete
Date Motorcycle inspected

......................................................................

Description of faulty part

......................................................................

Description of repair

......................................................................

Payment to be made to Customer Repairer
Claim authorisation number

......................................................................

Amount

......................................................................

Dealer representative's signature

......................................................................

Date
......................................................................

Repairing dealer’s claim checklist Dealer Stamp
􀂾 Claim authorised by Administrator
􀂾 Fully completed Claim Form
􀂾 Fully itemised invoice
􀂾 Full service history

Claims will not be accepted unless this form is fully completed and signed.

Transfer of ownership

Conditions of transfer

This Contract only applies to the Motorcycle as detailed on the Proposal Form and is not
transferable to any other.

If ownership of the Motorcycle is transferred, cover ends immediately, unless the fee is paid to
the Administrator within 7 days of the transfer. If the fee is paid, cover is reinstated for the unexpired
term of the Contract. You should send the following by recorded delivery to the Administrator
- a fee of £25,
- these documents;
- proof of sale;
- all service documents.
Unless these are received within 7 days, no transfer is possible. Transfer can only occur if the service
requirements have been complied with since the original start date of the Contract.

Please make cheques payable to: Aon Warranty Services Limited.

I certify that I have sold my Motorcycle privately and wish to transfer this Service Contract.

Service Contract Number is

..........................................................................

New owner’s name and address

..........................................................................

..........................................................................

..........................................................................

..........................................................................

Telephone number of new owner

..........................................................................

Mileage at transfer

..........................................................................

Date of transfer of ownership

........................................................................

Your signature Date

.......................................... ..........................

New owner's signature Date

.......................................... ..........................

Please see the list of required documents above.

Servicing Schedules

After each service, please ensure that the relevant service details are completed by Your servicing
garage and obtain a receipt for the service. Keep the receipt - You will need it should You make a claim.

New Motorcycle

During the manufacturer’s warranty, You do not need to complete the servicing schedules.

For completion of a service We allow a maximum of 250 miles or 14 days leeway on either side of the
stipulated time, whichever occurs first.

Please ensure that You are fully aware of the servicing intervals which apply to Your Motorcycle. This
includes ensuring that You are fully aware of the manufacturer’s recommended servicing intervals for
Your particular make and age of Motorcycle, if applicable.

All services must be carried out by a reputable dealer.

Failure to comply with these conditions will end Your Service Contract.