Update on insurance scam
And now for the next exciting episode of this ongoing saga.... Yes Gary, the culprit was (is) Bennetts. Apart from sending two faxes and two letters, I have to date made TEN phone calls (5/7 - Sash, 7/7 - Jay Dawson, 20/7 - Indira, 6/8 , 7/8 - Jane, 9/8, 11/8, 14/8 - Claire and today 20/8 - Wendy).
Every time I get the same message - "something will be done within the next 7 days without fail". Claire on the 14th August promised "I have put in the details manually for your refund; all outstanding paperwork (?) has been cleared and you can expect a full refund within the next 7 days"; yet when I rang today (Wendy) to chase it up, I was told that "our accounts department is in a 'bit of a muddle - they're about two months behind" - and when I threatened solicitors' action I was told that Wendy's supervisor (Kirsten) has offered me an ex-gratia payment of £20 for the trouble I've been put to and "we promise to get the refund out to you by Friday".
I have sent full details of this case to the financial ombudsman and, if nothing is received by this coming Friday, I am seeking a Small Claims Court judgement.
I'm a professional business analyst (I used to run Business Link's Plymouth office) and I thought I had seen it all; however the inefficiency of this organisation beggars belief, even forgetting the bare-faced lies that I have been told: The Supervisors won't come to the phone, preferring to hide behind their telephone operators - all of whom have expressed embarrasment at the way this has been handled - the whole thing just stinks.
I'll update this thread when I have new information.