Morrison's petrol-vending policy could be problematic for disabled bikers
I recently wrote to Morrison’s on behalf of my cousin, a disabled biker, who fell victim to the ‘helmet off/step off’ policy.
Here’s what I got back.
Good afternoon Mr *****,
Thank you for taking the time to email us.
With regard to our policy on asking motorcyclists to remove their helmets in our petrol stations I would first like to confirm that our policy in respect of motorcycle helmets is consistent amongst members of the Downstream Fuels Association, and other major competitors. Legally we are required to be able to validate the minimum age for dispensing fuel and this can not be assessed adequately if riders keep their helmets on.
We ensure there is signage in all our petrol stations clearly stating our policy, thereby allowing customers the opportunity to decide if they wish to purchase fuel from us.
Your comments have been noted and whilst we appreciate not all motorcyclists are happy with this policy we have nothing further to add on this matter.
Kind regards,
--
Charlotte Hargreaves
Customer Services Department
Wm Morrison Supermarkets PLC
I can only say that I've never seen any signage to this effect in any Morrison's petrol station. And secondly, if a biker pays by credit card - like my cousin did - he's got to be at least 18, which is two years over the legal age for buying petrol, which is 16.
But I wasn't able to reply to Ms Hargreaves' mail because when Morrison's send a response from their customer service unit, the e-mail addy they send it from is a 'no reply' one. So you have to go back on to their web site and explain things all over again.
Not very efficient. But that seems to be Morrison's way.
