Surprise new communication from Hastings
Hi again all. Not posted for a while as nothing further to report, a letter was sent to the CEO but no response as yet. Considering a follow up letter and/or a phonecall.
However today I received a surprise letter from Hastings which reads as follows:
Policy/Reference Number XXXXXXX
Further to your recent communication with our Customer Relations Department, please find your cheque attached.
If you would like to discuss your complaint further, please do not hesitate to contact our Customer Relations Department on 01424 XXX XXX.
Hastings Group Payments
Sure enough a cheque for £15.00 is included. At no point has this money been mentioned in any communication between Hastings and myself so I am at a loss as to what its for?
I've already contacted them on the number given however was held in a queue, decided to hang up and see if anyone here has any ideas before I ring them in the morning.
Needless to say I have no intention of cashing this cheque before I know what it's for!
It got me thinking though and I decided to double check the amounts paid and refunded and have found a discrepancy:
My original premium was £308.51 + IPT of £15.43 totalling £323.94, this is the amount paid by myself via a debit card. According to the copy of the allegedly sent cancellation letter, my refund was less £45 charges resulting in "£253.20 inclusive of IPT at 5%"
- £ 15.43 IPT at 5%
- £ 45.00 Charges
This leaves £10.31 adrift, I'm not optimistic enough to think this means the insurance is still valid and as such I was covered but I'm curious as to what I've missed in the arithmetic. Surely I don't have to pay tax on a refund? Please feel free to correct my maths if I have worked something out wrong here.
Cheers once again all,