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Jun 10

Posts: 5

mosserbett says:

Terrible shop

i have just has the worst dealing with a shop i have ever had, i ordered a jacket  from Motorcycle world direct on august 12th  it arrived a week later it was in a soaking wet box and inside the box was the jacket not in a plastic bog but in paper wet paper  the jacket was stained on the lining,i took photos of the box  unopened and after opening and of the damge to the jacket then i immediatley phoned them up first i was told it was up to me to sort it out with the courier than later told me he had to sort it out and he would send me a jacket when the courier's insurance had pad them for the jacket whichi said was wrong and  asked him to send me a jacket a size smaller he told me he tought he had one in stock i askedhim too let me know, i didn't hear a thing they wouldn't answer there shop phone or there mobile phone i left answer messages on there shop phone and mobile left meesages on there shop website nothing ans on the week before the august bank holiday left a message saying i needed the jacket for the bank holiday monday as i was picking my motorbike up and if they couldn't send it then send me a refund as i needed to buy a jacket, nothing i started a claim up with ebay a week later and withn 2 hours i had an email from them telling me they were sending a javket i said no  already had one now i wanted my money back i was called a fraud a liar  told there was nothing wrong with the jacket ,he called my neighbour  a liar after the couriers left the parcel with them, he said he left it outside then said he wouldn't refund my money because my neibour was responsable for the jacket he should have refused delivery,  under his terms and conditions i wasn't covered for a refund, i eventually got my refund today after paypal made him disgusting 

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  • Posted 4 years ago (30 September 2010 20:03)

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