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Jun 11

Posts: 4

bazzer1400 says:


After the non existent inurance and £35 being charged for it .Went over to ebike , great got insured straight away,Could i send proof of my licence and ncd ,i did this through email had a email back saying they could not read it ( could they?).Decided to photo copy and send everything by recorded post as recamended in the forum,sent on the 5 july .Got email on the 8 july saying they have not got anything and will cancel my insurance if they dont receive by the 24 july .Whats my next move ,take it all to Bristol and put it in there hand.If they cancel the insurance i will have to stop riding the bike,icant really afford it.:upset: 

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  • Posted 4 years ago (08 July 2011 07:39)

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Aug 09

Posts: 2712

MarcusMarsh says:


The answer is simple.  Obtain a POD for the recorded delivery - then they cannot deny receiving your documents.  If you still have issues take it up via their complaints procedures.  The FSA requires all insurance companies to have one.   


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Mar 10

Posts: 4

KevLar66 says:


I think this is  normal with Ebike, I emailed the details twice, sent them by post and finally faxed them. I then had to bombard them with emails until they finally admitted they had received them.

Ebike are like dealing with the DVLA, they are never wrong!

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