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boroboy

Joined:

Aug 06

Posts: 14

boroboy says:

Bike dealer prejudiced over finance.

Thursday afternoon spotted a VFR and called the dealer, had a chat and we agreed a deal, i called Saturday morning for the reg no, at that point i told the dealer i was arranging my finance and the documents will be sent to him by Tuesday, he said fine but could he call me back to get all my details as he was with someone, 2 hrs later i called him back only to be told they had sold it, he wouldnt even come to the phone to discuss it with me, i think he felt it too much like hard work, i own several bikes and change every year, he hasnt got a clue about that as he, just put me in a pidgeon hole of a certain type of consumer he thinks i am, i hope his business is solid and that he has more customers than he can deal with, somehow i dont think his business model will last that long. RIP another bike dealer. 

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  • Posted 4 years ago (05 September 2011 12:14)

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steveb

Joined:

Aug 02

Posts: 808

steveb says:

Deposit

Did you pay a deposit?

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bazablue

Joined:

Mar 10

Posts: 653

bazablue says:

dealer

name and shame,they read these forums.........that was naughty and unprofessional!!!

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SlowLearner

Joined:

Feb 10

Posts: 1953

SlowLearner says:

Can't blame the dealer that much

... if someone else showed up with cash.  You hadn't seen him or given a deposit.   But what the dealer should have done was call you up to explain the situation, and give you the chance of first refusal by giving an immediate deposit to secure it.


If my own dealer had sold something from under me I'd have been ticked off.  But you can't expect a dealer to turn down a sale on the basis of a telephone conversation with someone he'd never met.  

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boroboy

Joined:

Aug 06

Posts: 14

boroboy says:

Dealer should be honest.

I didn,t pay a deposit when we first agreed the deal, nor did he ask for one, i called first thing Saturday for reg. no to arrange insurance and documents, i was arranging to go tomorrow on my bike and leave it with him, all seemed fine, also the dealer is 135 miles away so needed to arrange it in advanced, well peed off with the service he gave me, last three dealers helped me buy a bike, a few sales prevention officers out there!!!

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MarcusMarsh

Joined:

Aug 09

Posts: 2714

MarcusMarsh says:

Busted deal

I think no deposit, no complaint.   

Any dealer is not going to hang onto a decent VFR for too long so a deposit would be needed to secure it.  Also, you had not seen the bike so you may have found fault with it or changed your mind when you saw it in the flesh.

Certainly his behaviour was rude as he should have taken your phone call but basically all he did was sell the bike to the first guy that laid his money down.  That's business. 

[This Reply has been modified by the Author]

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Blader2005

Joined:

Dec 08

Posts: 1545

Blader2005 says:

i gotta agree.....

it is a bit of poor customer service not to take your call.. however no deposit to a dealer means no sale.. and as said before, if a cash buyer or personal buyer is in store, the dealers gonna sell to the first to put paper in his hands... i secured my new blade with the £20 i had in my pocket at the time!!!

 bad deal for you i know, but thats business..... :upset: 

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londonbill

Joined:

Apr 10

Posts: 547

londonbill says:

Can completely see

The dealers position.

These are tough times for the bike trade and a sale is a sale.

At the end of the day, you didn't secure the bike with a deposit so he was under no obligation to keep it for you.

You say he didn't ask for a deposit, but to be honest travelling the distance you were planning too, I'm amazed you didn't insist on it.

That said, I think the dealer could have been a little bit more manly in his dealings with you.

 

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