Grrr!!
Bennetts - Pah!
year before last I renewed my insurance for my Sprint ST1050 with Bennetts, I'd been insured with them for a few years. I used my Sprint ST to commute all over the country for work so I asked for full business use, they quoted me £350 fully comp which i thought was pricey (I'm old, and only pay £150 for my daytona fully comp). So, a few weeks later they wrote to me saying they needed proof of my full NCB... i phoned them and told them I'd been insured with them for the last few years, so they should already have all the details... they said "oh yep - computer error - forget it, you don't need to do anything"
a few weeks later, I got a similar letter, saying the needed the proof again - by the end of the week! so I called them and explained again. I said "send me the NCB proof - and I'll send it back to you then :) ...they said "oh yep - computer error forget it, you don't need to do anything"
a few weeks later, you guessed it - I got a similar letter, saying the needed the proof again - and they were going to cancel my policy!! so I called them and explained again. ...they said "oh yep - it's a standard letter - computer error forget it, you don't need to do anything"
So, i went through the policy with them, they advised me they don't do business cover, so whoever had sold me that had been very wrong!... so why is my Sprint ST so much more to insure than my Daytona? they told me it was a mistake and quoted me a much lower price for the ST....
anyway, I repeatedly asked them to put in writing that I didn't need to send them anything (NCB proof etc), they never have. So I've re-insured with Carole Nash. Guess what - Bennetts have automatically renewed my insurance without contacting me - they took £350 out of my bank without my consent! I give up!
They gave me £320 back but kept £30 for admin charges..... I'm disgusted, I will never use them again, I think all their call centre people a rude and just want my remaining £30 back.
grrrrr!!!!!!!
Baz xx
