I work in the motorcycle insurance industry!
I have some tips for you all!
1. If your Excess is not discussed at the start of the policy, tough
luck if you go to make a claim and you find the Excess is worth as much
as the vehicle itself!
2. Please read your documents when you
make a policy and if you don't receive them within seven days, then by
all means ask for a set to be sent out!
3. IT DOESN'T MATTER
if your documents were never RECEIVED by yourself, if you want to call
back seven months later for a copy and don't like PAYING for another
set, TOUGH! It's YOUR fault you didn't ask for them in a reasonable
amount of time at the start of the policy!
4. You shouldn't
complain about amendment fees nor be abusive to front line staff about
them as they don't dictate the prices, yes they can be steep but
this is NOT forced onto yourself, if you don't like Harrods prices then
don't shop there! Simples!
5. Do not expect documents to,
after taking out a policy online, magically appear in your Email inbox
10 seconds later! These things have to be proof read by a human being in
a queue, after all, we can't be insuring THE HONEY MONSTER!
FOR GODS SAKE DO NOT ASK TO SPEAK TO A MANAGER IF YOU ARE UNHAPPY ABOUT
ANY OF THE ABOVE!!!!! ABSOLUTELY NOTHING WILL CHANGE BY ASKING THE
MANAGER INSTEAD OF THE TRAINED FRONTLINE STAFF WHO KNOW MORE ABOUT
INSURANCE THAN MOST CUSTOMERS EVER WILL!
Lastly, I would like to advise you readers properly on what a cooling off period is for all our sakes!
It is the ability to CANCEL a policy instead of being forced to stick with it for a lengthier period of time! Did you read the word "Free" in that sentence? NO!!! Why? Because it doesn't HAVE to be!
I am sick and tired of hearing customers complain about the cancellation charges on cancelling a policy within the first fourteen days! Please try your very best to understand this tip to help you readers save money and save people like me a LOT of ear-ache! It IS oddball clients think its free, I mean, we all know what insurance companies are like, who-ever heard of free insurance?
Financial products and services
"Financial products including banking, credit, insurance, personal pensions and investments, sold by distance means are subject to a 14 day cooling off period (this is 30 days in the case of life insurance and personal pensions). This includes renewals for insurance where the agreement has been sent by post. This 14 day cooling off period also covers situations where you bought a financial product from an intermediary or a broker, even if it was discussed and signed face to face. You must be sure to follow correct procedure for cancellation (see below). The insurer or broker must refund any monies paid by you within 30 days, although they have the right to deduct a reasonable admin charge, and a sum proportionate to the number of days cover you have had."
you so much for your time in reading this! I hope this will help me, my
colleagues both friends and competitors in the insurance industry and
all of your other readers!
The Joy Rider