Motorcycle Forums

Time

to take some of your own advice.

When several people tell you the same thing, its time to start changing your beliefs.

Go on name who you work for, nah didn't think so.

See not a rude or abusive word anywhere, it must be your attitude towards your customers. Oh and by the way I have always had the excess explained to me without having to ask about it, so that tells me you are inefficient at you job. Stop blaming others for your own shortcomings.

Have to

Concur with smidget & Marcus. You do seem a little "tainted" against "bikers".

In my experience a "customer/client" will ask to see/speak to a manager when they are feeling they're not being heard by the person they are speaking to, regardless of whether the manager is able to offer  more than the initial call receiver or not (often as not a manager/supervisor is authorised to offer more of a discount/concession). From the tone of both this and previous posts you seem very unwilling to see anybodies viewpoint correct other than your own.

Whilst in the end you might well be the one in the right, if you fail to communicate this in a manner that gains understanding you will never be perceived to be so!

In order to have your viewpoint heard you must first Listen to what others are telling you so you can formulate a  response they will be not only able to understand but accept. If you try to put your point across forcefully you will find it ill received.

Have you tried camomile tea? It's very soothing!

laws

How exactly do we abuse road traffic laws? We get cheaper tax on the whole as the emissions are generally less and cause less damage to the road than massive people carriers and save on congestion. Plus people would start getting pissed off if we take a whole space with one little bike, in my experience it is car drivers parking in bike spaces. 

Joyless

Dude, you really are in the wrong job,on the wrong site,ever tried being a traffic warden? cause you and parking violations are a match made in heaven.

I Want To Speak To a Manager

smidget says: "See not a rude or abusive word anywhere, it must be your attitude towards your customers. Oh and by the way I have always had the excess explained to me without having to ask about it,"

OK, let me be clear here, not all clients are rude and abusive and I never stated in my opinion "ALL" are - I am simply saying bikers are the most rude and abusive people I have spoken to as opposed to car drivers and general public. I have a fantastic attitude towards the clients actually, I really do! I am just letting off steam and hoping to educate you guys so you learn off of other peoples mistakes to help both ourselves!

AdieR says:

"my point about "trained frontline staff" not always being that well trained - THAT'S why people ask for a manager; so we can speak to someone who knows what they're doing / talking about."

See below!

Amateurcynic says

"In my experience a "customer/client" will ask to see/speak to a manager when they are feeling they're not being heard by the person they are speaking to"

"Whilst in the end you might well be the one in the right, if you fail to communicate this in a manner that gains understanding you will never be perceived to be so!"

All of my complaints on here except for the talk to a manager piece, are about clients who don’t like being told they are wrong and cannot see outside of their own reality the possibility that they are wrong. I have mentioned very specifically in my post "I get people on the phone who have been told EXACTLY the same thing by several colleagues and they think they are ALL wrong!" this issue of clients just not accepting the fact they are wrong and in most cases just cant be bothered to read their own insurance policy contract is one that will inevitably lead to the customer service agent feeling insulted.

teamwindsor says:

"How exactly do we abuse road traffic laws?"

You all without fail (except for trikes) weave up between the middle of the traffic when it is at standstill. 

Regards,

The Joy Rider