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Michael Neeves  says:

Helmet review: Arai RX-7 GP

Arai RX-7 GP. £649.99Time used: Three years What’s good: This is my everyday lid – the classic white with a black visor combo. I save my Rich Art painted Arai for road testing duties, but this is what I use the rest of the time for commuting, long bike trips and so far, three 3000-mile European holidays. The quality of the shell,...

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  • Posted 3 years ago (30 April 2012 11:46)

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Coglione D'Oro


Mar 08

Posts: 9

Arai RX7GP

I've been wearing Arai helmets for 25 years and didn't think I'd ever look at another brand, but some customer service problems will make me look again come next helmet change time.

I've got an RX7GP Edwards which I've had for two and a half years. I lost the little wing diffuser two years ago and when I rang the then distributors, Phoenix, they just popped me one in the post.

I did a track day a few weeks ago and at the end of the day I'd lost another wing. I hadn't knocked or dropped the lid, it had just flown off somewhere.

I went to my local 5 star centre who rang the new distributors for me. I was told it was a service item and the helmet would have to go back to them and they were likely to charge me for the part and fitting.

I wasn't happy with that and rang the distributors myself (motodirect). They told me the same. They said the wings couldn't come off as I described and that they expect me to post them the helmet at my expense. They then reserve the right to bill me for a new wing.

I didn't like them questioning my account and expect better treatment of a 25 year customer. They tell me that Arai europe are being strict with them as a new agent. Unfortunately, I can't find an email contact for Arai europe for their view on this and as I don't want to spend all day on the phone to the Netherlands, it looks like I'll have to buy a wing off ebay and superglue it on to make sure I don't lose any more.

A beautiful helmet, but I now really question the worth of my warranty and the customer service when you need it.

[This Reply has been modified by the Author]

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Aug 05

Posts: 338

pch1 says:

Arai - Motodirect

I read your comment Coglione D'Oro with interest. I have an Arai Quantum (one month old) and took a light spill and lightly grazed the helmet on the road (most contact was through my shoulder) whereby an area of paint the size of a 5 pence coin has been lifted. I contacted Motodirect to enquire about having the helmet inspected and their response was: Hi Paul, Thank you for your enquiry Unfortunately this is not a service that we can offer. Also please be aware that we would not recommend the use of any crash damaged helmet and would always advise replacing. Kind regards Jill Broughton What annoys me is that Arai don't know, or aren't interested to find out the extent of damage to the helmet before passing judgement. I was under the impression that Arai used to offer this service, or I would have expected that kind of service from what I thought was the industry's leading helmet manufacturer? If after Arai had inspected the helmet and advised me to replace it, then fair enough, but not to inspect it at all and advise me to replace it is a bit cheeky considering the amount of money I spent on this particular helmet and Arai over the years. Am I expecting too much, or have other consumers experienced similar with Arai?

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Feb 13

Posts: 1

msport330d says:

Hi, I had the same with Motordirect, its is because they are new and Arai have not trained them to do the inspections as yet.  I sent mine to holland to Arai, they were very helpful, if you need an email contact for after sales let me know.

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