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Anonymous

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graham dore  says:

Ducati Woes

I own a Ducati Multistrada 1200S which I bought from new in 2010. After a year and a half of trouble free riding the ABS warning light came on last November. I took it to the Ducati dealer and 6 months and 4 visits later, the bike has not been fixed. Various parts have been replaced on the bike (under warranty)...

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  • Posted 3 years ago (21 May 2012 17:08)

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malcolmmclaren

Joined:

May 05

Posts: 6

I'm not an expert but I had an old monster bought 2nd hand from a dealer and the electrics went pop but they subsequently replaced it with a discounted new monster 796. I'd write to Ducati UK, check with trading standards, SMMT, write to as many mags and online forums, also look into your warranty. The latter should cover you for 2 years and if you're not happy with the bike and they can't fix it I'd start broaching the issue of a replacement or partial refund - they'll charge you for the miles you've put on it but I know someone who had a Vauxhall VX220 that was awful and eventually she got most of her cash back. I'd also seek out help from a friendly a.n. other dealer who could advise you. If you have your eye on another bike like a Triumph or BMW it could be worth explaining the situation and saying you'll only buy once you've got shot of your Ducati and I'm sure they can offer wise words in the hope on acquiring a new customer. Touchwood my Monster 796 has been faultless while living in the street and is used everyday commuting into central London. Absolutely love it! Good luck!

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Chilliesauce69

Joined:

Aug 11

Posts: 435

What should you do ?

Smack some heads together. lol 

 

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evilamnesiac

Joined:

Oct 05

Posts: 517

evilamnesiac says:

Exotica...

You pays your money, you take you risk.

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mercymercyred

Joined:

Jan 10

Posts: 126

ducati woes

If I did'nt get any more joy out of the dealer. I would mention the sales of goods act 1979 section 14.(2) were a product needs to be of 'reasonable quality'. And them mention you will be seeking legal advice. Most of the time that will work.

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