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Anonymous

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Dan Aspel  says:

Harley-Davidson offer extended warranties this weekend

Harley Davidson are offering a 2-year extension to the warranty on all new motorcycles purchased between 1 October and 30 November. Find a used Harley Davidson for sale This extension comes in addition to the existing two-year mechanical and cosmetic guarantee. HD spokesman Ignacio Isusi said: “This extension of our warranty terms is a reflection of the confidence we have in the quality...

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  • Posted 4 years ago (28 September 2010 17:16)

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tl1000kid

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Aug 02

Posts: 103

tl1000kid says:

I think it's about time all new bikes had at least a three year warranty.

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shuggiemac63

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Jun 10

Posts: 21

shuggiemac63 says:

H-D Warranty

If they had that much confidence in the product then they would make the extended warranty a standard. The motorcycle industry needs to wake up to this fact and take a lead from the car people. Kia, Hyundai and now Vauxhall all offer long warranties as standard. On a bike it should be a no brainer, for a vehicle used, in the main, a whole lot less than your average car.

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anthonyo

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Feb 04

Posts: 5

anthonyo says:

What is the point of Harley extending their warranty. They dont honor the warranty that they've already got.

I've owned Harley's for over twenty years but I just sold my latest one due to the bike rusting & falling apart.  Also i recieved very poor service from the dealer (Riders) & no assistance from Harley.

Ive now bought a Honda from Thunderroad in Bridgend & recieved excellent customer service, they actually care about their customers. A novel experience after coming from Harley.

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sparkind

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Aug 10

Posts: 1

sparkind says:

Really? Not from my experience!

Just to be clear, and according to Harley-Davidson's own web site, this promotion only covers new 2010 model-year bikes purchased between 1st October and 30th November 2010.

I recently purchased a 2010 model-year Harley-Davidson softail, which I paid for on 30th September 2010; less than 24-hours before this 2-year extended warranty promotion started. My bike was registered in early October.

The dealer said that my bike didn't qualify for this promotion as, technically, it was purchased the day before the promotion began.  I contacted Harley-Davidson Customer Support to ask them if they would include my bike as a gesture of goodwill, as I had missed the promotion by just one day, and I hadn't been made aware of it by the dealer.  I received the following reply from the Customer Services Manager, and I quote:

'The Model year goes from September to September so if you bought a brand new bike in September the bike would be a MY11 bike, regardless if the bike’s model was carried on from MY10 or was bought in 2010! '

How does that work then?!

It's clear to me that Harley-Davidson have no intention of offering a goodwill gesture on my bike, but of even more concern is that their Customer Services Manager believes that a 2010 bike - if purchased in the new 2011 model year, ie, September - automatically becomes a 2011 model year bike!

I would love to know if anyone actually qualified for this promotion on a 2010 model year bike.

 

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