Complaints have flooded into MCN that tickets have not been sent in time for the British MotoGP at Donington Park this weekend, despite customers pre-ordering well in advance.
Readers say that despite ordering over a month in advance the British MotoGP tickets have simply not arrived and Donington Park organisers have said they must collect them from the Donington Park box office on the day.
Phil Perkins, a 53-year-old mechanic, said today he had received no British MotoGP tickets and no explanation despite ordering in May. Perkins said: “They keep saying when I ring that they will email me with further instructions but I’ve heard nothing.”
Malcolm Aldrick, a 56-year-old company director and former Isle of Man TT racer from Aberdeenshire, said his wife and daughter had not received British MotoGP tickets ordered six weeks ago. He said: “They ordered them online and paid for special delivery. We called three weeks ago and said they’d been dispatched. Then last Thursday they said they’d arrive on Monday. On Monday they said they were going out that day.” Aldrick said his mother-in-law spent Tuesday morning waiting to sign for the tickets but they still didn’t arrive and his wife and daughter had collected them from the Donington Park box office today instead.
Alison Radley, a 48-year-old administrator from Redditch, said: “It’s been very chaotic. We booked British MotoGP tickets on May 30 and paid £4.95 for secure delivery. Then they told us they would not arrive in the post and we had to go and get them from the Donington Park box office instead.”
A spokesman for the Donington Park circuit said most of the British MotoGP tickets were handled by a third party ticket agency, Trinity Street Limited. He said: “They gave us a heads-up on Tuesday this week that there had been some reports to their customer services hotline.”
The spokesman said that in some instances it had not been possible to deliver tickets in time for the British MotoGP because customers had not been at home to sign for them. He said: “In some instances, they weren’t at home, in some instances there isn’t a proper explanation. I really don’t know.”
He said there had been a delay in issuing the tickets to Trinity Street Limited due to a change in ticket designf or the British MotoGP. “At World Superbikes we had a number of forgeries, so to stop that we changed the design of the tickets to incorporate more security features,” he said.
The spokesman said guidance for customers who have not received tickets could be found on the circuit website, www.donington-park.co.uk.
Let us know if you’ve had problems getting your tickets for the British MotoGP at Donington Park by adding your comments below.