MotoGP ticket row: full refund for cancelled GP tickets booked online not possible

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After months of delay, people who bought tickets for now cancelled MotoGP races are receiving refunds – but it’s not for the full amount and it has left a bitter taste.

Ross Crymble and Gavin Frain paid hundreds of pounds for tickets for the Mugello event. Initially the round was postponed, leaving them in limbo.

The organisers eventually cancelled the race on June 10, but it took until the end of July for many people to get their money back or be offered an alternative ticket. 

Those who bought GP tickets direct from the circuit received full refunds at the end of June. But those who bought from MotoGP.com, the sport’s official website run by Dorna, have been offered replacement tickets to other events of equivalent value within the next 12 months, or a 95% refund. Additionally, ticket holders have been given only two weeks to decide or else forfeit their option for a refund.

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"I’d be very reluctant to book any tickets online for MotoGP again," says Gavin Frain, from Liversedge. "The Dorna operation must be worth billions of pounds and they can’t give the people who are supporting them their money back."

Ross Crymble feels the same: "I’ve gone for the partial refund because the other way has strings attached that it must be used within 12 months. Quite frankly, I have absolutely no appetite left for giving Dorna anything."

Dorna defended their partial refund by pointing to the T&Cs which say any "refund of tickets might equal the price of each of the tickets/e-tickets purchased from us less any charges."

"You can write anything you like in your T&Cs," adds Crymble, "but it doesn’t override consumer law."

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Dan Sutherland

By Dan Sutherland

Senior Writer (motorcycling), sportsbike nut, currently riding a FireBlade