Triumph's official response

Published: 18 January 2007

Triumph has advised its dealers to replace the braking systems on some Sprint ST and Speed Triple 1050 models.

An e-mail was sent to all Triumph dealers which acknowledges customer dissatisfaction and advises dealers to enhance the much-maligned braking system, and has been leaked to MCN.

The document reveals Triumph’s recommendation to fit: “a new master cylinder” for the Sprint ST and: “the installation of coated calliper pistons to the front brake callipers” on the Speed Triple.

However, when MCN revealed the firm was under investigation by Trading Standards in our December 13 issue, Triumph failed to acknowledge there was a problem with the Sprint ST and Speed Triple brakes.

For the full story see next week’s MCN out on Wednesday, January 24, 2007.


See page 2 for the full email sent to dealers concerning Sprint ST 1050


See page 3 to read the full email to dealers concerning Speed Triple 1050


See page 4 to see Triumph’s official response

Here is a full transcript of the e-mail concerning the Sprint ST 1050;


“SPRINT ST 1050 front brake – increased lever travel. Machines built prior to Vin: 253133.


   A small number of Sprint ST 1050 customers of bikes built prior to Vin 253133 are reporting dissatisfaction with the front brake feel and for reasons of customer goodwill, we would like to confirm our wish to satisfy these owners.


   The reported issue is that of control lever travel variation which has been a concern of some customers, to the extent that we have modified later Sprint ST 1050 models to accommodate our customers’ requirements.


   For clarity we wish to confirm that the enhancement fitted on the latest models is available to customers who purchased 1050 Sprint ST’s prior to VIN 253133 as a goodwill gesture.


   This involves the installation of a new master cylinder (T2025498) only. Please carry out this work for any customers’ who express any concerns to yo.


   How to claim modification costs from us:


   For convenience, please use the Warranty On Line system to process this goodwill work using:


   Claim type “GOODWILL”


   Fault code 02021091 and


   Repair code 12021009


   This new repair code covers the admin credit element. Please conduct a Full Download from this tomorrow onwards to capture these new codes.”
Here is a full transcript of the e-mail concerning the Speed Triple 1050:


   “Speed Triple 1050 front brake – increased lever travel. Machines built prior to Vin: 253302.


   A small number of Speed Triple customers of bikes built prior to Vin 253302 are reporting dissatisfaction with the Speed Triple 1050 radial front brake and for reasons of customer goodwill, we would like to confirm our wish to satisfy these owners.


   The reported issue is that of control lever travel variation which has been a concern of some customers, to the extent that we have modified later Speed Triple models to accommodate our customers’ requirements.


   For clarity we wish to confirm that the enhancement fitted on the latest models is available to customers who purchased 1050 Speed Triples prior to VIN 253302 as a goodwill gesture.


   This involves the installation of coated calliper pistons to the front brake callipers only. Please carry out this work for any customers’ who express any concerns to yo.


   How to claim modification costs from us:


   For convenience, please use the Warranty On Line system to process this goodwill work using:


   Claim type “GOODWILL”


   Fault code 02020291 and


   Repair code 12020205


   This new repair code covers the time to modify 2 calliper assemblies and the admin credit element. Please conduct a Full Download from this tomorrow onwards to capture these new codes.”
Triumph’s official response:



   “Triumph is always interested in and values customer feedback.


    In recent months a small number of 1050 Sprint ST and 1050 Speed Triple owners have commented on the brakes fitted to these machines. 


   In order to establish whether these comments concerned the feel or fade of the brakes we have investigated thoroughly over the last few months.


    As a result we have established that the customer comments received relate solely to the feel of the brakes and there is no performance issue, i.e. no fade. 


    The 1050 Sprint ST brakes are tuned for a "gradual resistance feel".  We have concluded however that some riders prefer a more "solid" front brake feel. 


   Triumph has therefore informed its dealers that any customer wishing to change the original factory setting of the front brake feel may be offered an alternative master cylinder under goodwill warranty.  


    With regard to the 1050 Speed Triple, we have identified that some customers prefer less initial front brake lever travel. 


   Any customer wishing to change the original factory setting of the front brake for this model may be offered coated pistons under goodwill warranty.


    For more details customers should contact their Triumph dealer.”
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